Technical Support
Human support for setup, troubleshooting, and choosing the right service.
Good support matters most when something is blocking real work. We are offering live chat for quick answers and ticket support for issues that need a closer look.
Use the channel that fits the issue
- Live Chat: best for quick questions and basic guidance
- Support Tickets: better for detailed issues, configs, or ongoing troubleshooting
What we usually help with
- Proxy setup and configuration
- Authentication issues (user/pass or IP whitelist)
- Connection troubleshooting
- Choosing the right proxy type
- Performance optimization tips
How to get faster answers
The more detail you share, the easier it is to help quickly. Protocol, location, error message, tool, and a short description of the problem usually speed things up a lot.
Practical help, not canned replies
We try to keep support useful and direct. If something is broken, the goal is to help you fix it and move on, not bury you in generic advice.
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Our Services
We offer a variety of static and dynamic IP solutions designed for legitimate business and technical use, with global coverage tailored to your project requirements.
We answer your questions
Got questions? We've got answers! Dive into our frequently asked questions below.
Use live chat for quick help, or open a ticket from your account if the issue needs a deeper look.
Support can help with proxy setup, authentication issues, connection problems, performance optimization, and choosing the right service.
Live chat is available for quick assistance during support hours. For issues outside those hours, you can always open a support ticket.
Live chat is usually the fastest. Ticket response time depends on how complex the issue is, but we aim to keep it moving.
For general questions, you can use live chat. For detailed technical issues or account-related requests, you’ll need to log in and open a support ticket.
