Frequently Asked Questions about our proxies and business

We answer your questions

Got questions? We've got answers! Dive into our frequently asked questions below.

I placed a wrong order, what should I do?

Please open a support ticket inside your account and our team will help you.

What is an ISP Proxy?

An ISP Proxy is a type of proxy server provided by Internet Service Providers. It acts as an intermediary between your computer and the internet, hiding your real IP address with one assigned by the ISP. This makes your online activities more anonymous, helps bypass geo-restrictions, and reduces the likelihood of being blocked by websites.

Do your SOCKS5 support the User Datagram Protocol (UDP)?

We strive to offer our clients flexibility and reliability with our advanced proxy services. This said, our SOCKS5 proxies do support UDP, thus ensuring you have a versatile and robust proxy solution for all your applications that require both TCP and UDP communications.

What are proxies?

A proxy is a server that acts as an intermediary between your computer and the internet. When you use a proxy, your internet request goes to the proxy server first, and then it connects to the website. The proxy server then sends the website's data back to you. This process helps to mask your IP address, providing anonymity and the ability to bypass geo-restrictions or content filters.

What are VPNs?

A VPN, or Virtual Private Network, is a secure tunnel between two or more devices. VPNs protect your privacy by creating a private network from a public internet connection, encrypt your data, and mask your IP address.

What other VPN protocols do you support?

Currently we only support WireGuard.

What are rotating proxies?

Rotating proxies are proxy servers that automatically change the IP address they assign to your connection after each request or after a set period of time. This means every time you access a website, or at regular intervals, you'll have a different IP address. This can greatly enhance anonymity, reduce the chance of IP blacklisting, and is particularly useful for tasks like web scraping, data mining, and automated tasks where staying undetected is crucial.

Is the data usage unlimited?

Yes, the data usage is unlimited for all our Static IP services

Do you have a refunds policy?

Yes we do! We offer a 24h testing period. In case that the proxies that you've bought are not working for you, you can ask for a refund or replacement.

What is a Residential WireGuard VPN?

A Residential WireGuard VPN combines the cutting-edge WireGuard protocol with IP addresses from residential internet providers. This provides you with a highly secure and private VPN connection that appears to websites as if it's a regular home internet connection.


What Can We Offer You?

We offer a unique proxy infrastructure, monitored 24/7 with a 99% uptime. In the rare event of a failure, we take immediate action to resolve the issue.

Fast HTTP Proxies and SOCKS5

Our proxy servers are optimized for performance, powered by a 1Gb/s network. Whether you use our residential or datacenter proxies, you'll experience seamless performance.

Proxies with Unlimited Bandwidth

Our Dedicated, Shared, Residential Proxy, SOCKS5, Shadowsocks, and VPNs offer unlimited bandwidth, allowing you to use them as much as you need without any concerns.

Instant Activation Proxies: Plug & Play

Purchase proxies with Instant Activation using a Card or PayPal. Transactions with cryptocurrencies require network confirmations.

Multiple Payment Methods: From Card to Crypto

Buy proxies with Card, PayPal, Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Solana (SOL), Dogecoin (DOGE), Zcash, Lisk, Dash, and TRON.

Choose Your Proxy by Country, State, or City

Select proxies by city, state, or country. Our static IP proxies, VPNs, residential or datacenter, can be filtered by your desired location. Residential proxies can also be filtered by ISP.

Dual Authentication

Opt for username and password authentication, or authenticate by adding your IP address to our system. Access your proxy password or add your IP in your account.

Monthly IP Address Refresh

We offer monthly proxies, both residential and datacenter. For long-term purchases, we provide the option to change proxies directly in your account.

Proxies Focused on Top Privacy & Security

Our static proxies and VPNs (residential or datacenter) ensure 100% anonymity without any IP or DNS leaks. We maintain a no-logs policy.

Affordable Prices, High-Quality Proxies

Our Residential and Datacenter Proxies are competitively priced, ensuring affordability without compromising on quality.

Diverse Proxy Services and VPNs

As a leading proxy provider, we offer 13 services, including Residential and Datacenter Proxies, SOCKS5, Shadowsock, and VPNs, available in static or rotating options.

16/7/365 Technical Support

We understand the importance of support. If you have questions about our services, contact us via Live Chat. For any issues, open a support ticket in your account.

User-Friendly Settings

Our dashboard is easy to use and intuitive. We constantly seek ways to enhance user experience. If you need assistance, contact us and we'll gladly help!



Proxysocks5 loved from thousands customers worldwide and trusted by hundreds companies.

I've been using residential SOCKS5 for a long time from them. I am satisfied, the speed, uptime, quality, support, all are good. I have no complaints about."


United States

Their proxies are highly reliable, and the dashboard simplifies every aspect of management. I'm pleased that they considered and implemented my dashboard suggestion within just 2 weeks. Customer support is very good, consistently responsive and helpful. I've been utilizing their services for a year now and remain thoroughly satisfied."



Proxies with GREAT quality. We've tested a lot of services but we were surprised by how good Proxysocks5 performance is. High speed, zero downtime, tonnes of locations. One of the best residential proxies on the market."

Yuri Loza


Awesome Customer Support I am noob with proxies and socks5. I didn't know where to start. I contacted on live chat. David was very responsive and explained everything thouroghly. I got my proxy and set up was easy. Thanks to David! Highly Recommended..... Awesome service :) Don't miss out"

Print Master

United States

One of the cheapest proxies and excellent customer service. I didn't know how to use socks5, but David from Live Support sent me the link with tutorials and even helped me to set them up."



I purchased from residential ip service and the ip's are really great. Their support is instantly responsive and they are really fast. I will continue to work with them thank you very much."

Lister Gravis


Good proxies overall, I like them because they have a good support, affordable proxies and you can find any kind of proxies and also vpn."


United States

This is one of cheapest best proxy providers and excellent customer service"

Esin Ahyan


I had a good experience using this services. Also awesome support with fast response."



High quality & private proxies

Dream no more! Get acquainted with our products today: protected proxy-servers, at incredible speed and minimum cost from you. Still not convinced? Check our proxies features out: - work with any sites/programs - supports HTTP/HTTPS, SOCKS5, ShadowSocks protocols - simple login: your proxy password or by your IP

With our proxies you get fast, stable and most important, an anonymous tool to get by on the internet. High quality proxies is our motto. Try our products today: spare 5 minutes from your time to gain continuos work-flow.

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