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FAQ

Frequently Asked Questions about our proxies and business

We answer your questions

Got questions? We've got answers! Dive into our frequently asked questions below.

I placed a wrong order, what should I do?

Please open a support ticket inside your account and our team will help you.

What are proxies?

A proxy is a server that acts as an intermediary between your computer and the internet. When you use a proxy, your internet request goes to the proxy server first, and then it connects to the website. The proxy server then sends the website's data back to you. This process helps to mask your IP address, providing anonymity and the ability to bypass geo-restrictions or content filters.

What are VPNs?

A VPN, or Virtual Private Network, is a secure tunnel between two or more devices. VPNs protect your privacy by creating a private network from a public internet connection, encrypt your data, and mask your IP address.

What are DNS proxies?

A DNS proxy will redirect only DNS requests through a proxy server and will not hide your IP address.

How do I choose the right type of proxy?

The right answer depends on your specific need. For example, HTTP proxies are used for web browsing, SOCKS5 proxies allows different types of traffic but if you want to overcome all kinds of internet censorship, then you'll need Shadowsocks for it's unique charactetistic of encryption.

How can I buy proxy?

Our services include a self serving dashboard. In order to purchase our proxies, please register an account here.
In the left sidebar inside your account you can select the desired service, and in the right sidebar you can select Locations and ISP.

Do I need a subscription?

The answer is no. You can just simply place an order for a minimum 10 $. Otherwise, if you want to make a subscription with us, we offer flexible billing plans: monthly, quarterly, half-annualy or yearly. Also, keep in mind that whenever you cancel the service, you will not be billed again.

What payment methods do you accept?

You can pay with Card, Paypal and Cryptocurrencies.

Do you have a refunds policy?

Yes we do! We offer a 24h testing period. In case that the proxies that you've bought are not working for you, you can ask for a refund or replacement.

When will the proxies be delivered?

Instantly after the order is confirmed. Paypal, Card - Instant. Cryptocurrencies - 1 or more network confirmation.

Is it legal to buy and use a proxy?

Yes, buying and using a proxy is generally legal in most countries. Proxies, by definition are legitimate means used for privacy, security, and network management. They can be used by individuals and businesses to protect sensitive data, enhance online privacy, and access geo-restricted content.

What locations do you have for Rotating Residential Proxies?

The pool of rotating proxies has over 7.0000.000 IPs, most of the countries are covered.

Can I switch between different proxy locations?

Once you purchase an IP, the IP location can't be changed. Nevertheless, if you purchase on multiple months or you renew the order, you can replace your proxies every 30 days.

Are new proxy locations added regularly?

We continuously evaluate our network and add new proxy locations to improve our services and cater to our customers' needs.

Are there any differences in speed between proxy locations?

Proxy speed can vary depending on the distance between you and the server location, server load, and your internet connection. We do our best to maintain high-speed connections across all locations.

What is the most reliable proxy location?

All our proxy locations are reliable. However, the general rule is that you experience the best performance from a server that is geographically closest to you or relatively close for your intended activities.

What is a static IP residential proxy?

A static IP residential proxy provides you with a permanent IP address that is assigned to a physical location, allowing you to operate online with the appearance of a regular home internet connection.

How do static IP residential proxies differ from dynamic IP proxies?

Unlike dynamic IP proxies, which change your IP address with each session, static IP proxies maintain the same IP address over time. By doing this, it decreases the chance to be blacklisted by websites.

How can static IP residential proxies improve my business?

Basically, by using a static IP residential proxy, you are not marked as a proxy user. It can facilitate your market research, managing social media accounts, performing SEO monitoring and much more.

How do you source your static IP residential proxies?

Our static IP residential are still tied to datacenters, but they are announced as residential and provided by ISPs, this way we can offer a 24/7 uptime and unmatched speeds.

What should I do if my static IP residential proxy is blocked or not working?

We offer a 24h timeframe, free of charge, in which you can replace your residential proxy, if they are blocked or not working.

Are static IP Residential Proxies dedicated or shared?

All our static IP Residential Proxies are dedicated, this means that the proxies you purchase are used solely by you.

Is the data usage unlimited?

Yes, the data usage is unlimited for all our Static IP services

What is residential SOCKS5?

A Residential SOCKS5 Proxy is a powerful tool for internet users seeking anonymity and efficiency. SOCKS5, the latest version of the SOCKS protocol, stands for "SOCKet Secure" and offers an additional layer of security. Residential means that the proxy IP address is associated with an ISP which is providing internet to private homes.

Can Residential SOCKS5 proxies be used on all devices and apps?

Yes, they are compatible with most devices and applications ( desktop, smartphone or even gaming console).

Do your Residential SOCKS5 support the User Datagram Protocol (UDP)?

We strive to offer our clients flexibility and reliability with our advanced proxy services. This said, our residential SOCKS5 proxies do support UDP, thus ensuring you have a versatile and robust proxy solution for all your applications that require both TCP and UDP communications.

How do you source your static IP residential SOCKS5?

Our static IP residential SOCKS5 are still tied to datacenters, but they are announced as residential and provided by ISPs, this way we can offer a 24/7 uptime and unmatched speeds.

What should I do if my static IP residential SOCKS5 is blocked or not working?

We offer a 24h timeframe, free of charge, in which you can replace your static IP residential SOCKS5, if they are blocked or not working.

Are static IP Residential SOCKS5 dedicated or shared?

All our static IP Residential SOCKS5 are dedicated, this means that the SOCKS5 you purchase are used solely by you.

What is Residential ShadowSocks?

Residential ShadowSocks is a security proxy service designed to protect your internet traffic by utilizing a residential IP address. ShadowSocks is build on top of SOCKS5 proxies with additions security layers. Residential means that the proxy IP address is associated with an ISP which is providing internet to private homes.

What devices are compatible with Residential ShadowSocks?

Residential ShadowSocks can be configured on most devices that support proxy settings, including Windows, MacOS, Linux, iOS, and Android devices.

Is it complicated to set up Residential ShadowSocks?

Thanks to our ShadowSocks app, you just need to add the IP, Port, Proxy Password and select the required encryption algorithm and your device traffic will be routed &encrypted. Keep in mind that the app is supported on all devices.

Do your Residential ShadowSocks support the User Datagram Protocol (UDP)?

We strive to offer our clients flexibility and reliability with our advanced proxy services. This said, our residential ShadowSocks proxies do support UDP, thus ensuring you have a versatile and robust proxy solution for all your applications that require both TCP and UDP communications.

What makes Residential ShadowSocks a good choice for bypassing firewalls?

The ShadowSocks' protocol main characteristic is avoiding detection, thus making it an excellent choice for evading restrictive firewalls, particularly in countries with heavy internet censorship.

Are static IP Residential ShadowSocks dedicated or shared?

All our static IP Residential ShadowSocks are dedicated, this means that the proxies you purchase are used solely by you.

What is a Residential WireGuard VPN?

A Residential WireGuard VPN combines the cutting-edge WireGuard protocol with IP addresses from residential internet providers. This provides you with a highly secure and private VPN connection that appears to websites as if it's a regular home internet connection.

Is it hard to set up a Residential WireGuard VPN?

WireGuard is praised for its simplicity. Our services include an intuitive setup process with step-by-step instructions, making it easy for you to get started, even if you're not tech-savvy.

Can I access geo-restricted content with a Residential WireGuard VPN?

By connecting to one of our various residential IP addresses, with our residential Wireguard VPN you can access content that is typically available only in certain regions, just as if you were physically there.

What other VPN protocols do you support?

Currently we only support WireGuard.

Are static IP Residential VPN dedicated or shared?

All our static IP Residential VPN are dedicated, this means that the VPNs you purchase are used solely by you.

What are rotating residential proxies?

Rotating residential proxies assign your internet connection a new residential IP address at regular intervals. This rotation ensures high anonymity and is perfect for tasks that require a non-static IP, such as web scraping or ad verification.

How often do the residential proxies rotate?

IP can rotate at every request, or you can use a session ID in order to keep the same IP for as long is possible.

Can rotating residential proxies help in avoiding detection?

The main feature of our rotating residential proxies is allowing you to maintain a low profile while performing online tasks, thus making it extremely difficult for websites to track or block your activity.

Are there any limitations on the number of IP rotations?

We offer unrestricted rotations within the scope of your plan, ensuring maximum flexibility and efficiency.

Can I choose specific countries for my rotating residential proxies?

You have the option to select proxies from specific countries, allowing you to access geo-targeted content and perform localized testing or browsing.

What protocols do you accept?

Currently for rotating residential proxies we only accept HTTP/HTTPS connections

What is an HTTP proxy?

An HTTP proxy is a server that sits between your web browser and the internet. It's used to forward HTTP requests from your browser to the internet, providing an additional layer of security and anonymity.

Are HTTP proxies working with HTTPS requests?

Definitely, HTTP Proxies are working with HTTP and HTTPS requests

What does Dedicated means?

Dedicated means that only you will use the purchased IP address and it will not be shared with anyone else.

Are HTTP proxies legal to use?

Absolutely, using an HTTP proxy is legal as long as you're not engaging in illegal activities.

Is it hard to set up HTTP proxies?

Not at all, HTTP proxies can be set on any device. Please check our blog section to learn more.

Can I use HTTP proxies to access geo-blocked content?

Yes, HTTP proxies can be used to bypass geographical restrictions by routing your traffic through a server in a different location, allowing access to region-locked content.

What is a SOCKS5 proxy?

A SOCKS5 proxy is an internet protocol that routes your network traffic through a server, using a secure and authenticated connection. It's the latest version of the SOCKS protocol and supports advanced networking technologies

Do your SOCKS5 support the User Datagram Protocol (UDP)?

We strive to offer our clients flexibility and reliability with our advanced proxy services. This said, our SOCKS5 proxies do support UDP, thus ensuring you have a versatile and robust proxy solution for all your applications that require both TCP and UDP communications.

What Dedicated means?

Dedicated means that only you will use the purchased IP address and it will not be shared with anyone else.

Do SOCKS5 proxies encrypt my data?

SOCKS5 itself does not encrypt your data; it only conceals your IP address. For encryption, you would need to use it in conjunction with encryption tools or services like VPNs or ShadowSocks.

Is it difficult to set up a SOCKS5 proxy?

The setup process for a SOCKS5 proxy is straightforward. Most applications that support proxy use have an option to enter SOCKS5 proxy settings, and providers often offer step-by-step guides. You can check our Blog page to learn more.

What is ShadowSocks?

Shadowsocks is an open-source encrypted proxy project, widely used to circumvent internet censorship. It was originally designed to help users in China bypass the Great Firewall, but it has gained popularity worldwide due to its effectiveness and versatility.

What devices are compatible with ShadowSocks?

ShadowSocks can be configured on most devices that support proxy settings, including Windows, MacOS, Linux, iOS, and Android devices.

Is Shadowsocks secure?

Yes, Shadowsocks uses encryption to protect your data. While it's not as comprehensive as a VPN, it provides enough security for most users who want to bypass restrictions without significant risk to their privacy.

Do your ShadowSocks support the User Datagram Protocol (UDP)?

Absolutely! ShadowSocks proxies are fully equipped to support UDP, ensuring that you have a versatile and robust proxy solution for all your applications that require both TCP and UDP communications. Enjoy the flexibility and reliability that comes with our advanced proxy services.

What makes ShadowSocks a good choice for bypassing firewalls?

The ShadowSocks protocol is adept at evading detection, making it an excellent choice for bypassing restrictive firewalls, particularly in countries with heavy internet censorship.

Are static IP ShadowSocks dedicated or shared?

All our static IP ShadowSocks are dedicated, this means that the proxies you purchase are used solely by you.

What is WireGuard in the context of VPN?

WireGuard is a modern VPN protocol known for its simplicity and high performance. It offers state-of-the-art cryptography and aims to be faster, simpler, and leaner than other VPN protocols.

Can WireGuard be used on all types of devices?

Yes, WireGuard can be implemented on a wide range of devices and operating systems, including Windows, macOS, Linux, iOS, and Android.

Can I use WireGuard to access geo-blocked content?

Absolutely. Like other VPN protocols, when you connect to a VPN server in a different location using WireGuard, you can access content that is region-specific.

Are static IP VPNs dedicated or shared?

All our static IP VPNs are dedicated, this means that the VPNs you purchase are used solely by you.

What is a shared HTTP proxy?

A shared HTTP proxy is a server that acts as an intermediary for HTTP requests from multiple users at the same time. It allows users to browse the web anonymously by masking their IP addresses.

What does shared means?

Shared means that the IP you purchase can be purchase by other too. This shouldn't affect your bandwidth due to our state-of-the-art servers, you wouldn't feel a difference between shared or dedicated.

Do you have dedicated proxies?

Yes, we offer dedicate proxies also.

When to choose shared IPs and when to choose dedicated IPs?

Use a shared IP for cost-effective, everyday browsing. Choose a dedicated IP for activities that require a private, consistent IP address for enhanced security and reliability.

Can shared HTTP proxies be used for tasks like web scraping?

Shared proxies and rotating proxies are a good choice for web scraping

What is a shared SOCKS5?

A shared SOCKS5 proxy is a server that acts as an intermediary for HTTP requests from multiple users at the same time. It allows users to browse the web anonymously by masking their IP addresses.

Do you have dedicated SOCKS5?

Yes, we offer dedicate SOCKS5 also.

Do your shared SOCKS5 support the User Datagram Protocol (UDP)?

Absolutely! Shared SOCKS5 proxies are fully equipped to support UDP, ensuring that you have a versatile and robust proxy solution for all your applications that require both TCP and UDP communications. Enjoy the flexibility and reliability that comes with our advanced proxy services.

What are rotating proxies?

Rotating proxies are proxy servers that automatically change the IP address they assign to your connection after each request or after a set period of time. This means every time you access a website, or at regular intervals, you'll have a different IP address. This can greatly enhance anonymity, reduce the chance of IP blacklisting, and is particularly useful for tasks like web scraping, data mining, and automated tasks where staying undetected is crucial.

How often do the proxies rotate?

In general, IP can rotate at every request. Nevertheless, you can use a session ID in order to keep the same IP for how long is possible.

Can rotating proxies help in avoiding detection?

Yes, the constant IP rotation makes it extremely difficult for websites to track or block your activity, thus maintaining a low profile while performing online tasks.

Can I choose specific countries for my rotating proxies?

If you're looking to access geo-targeted content or to perform localized browsing/testing, we offer through our service the option to select proxies from specific countries.

What is a DNS proxy?

A DNS proxy is a server that acts as an intermediary between your device and the DNS servers on the internet, relaying requests for domain name lookups without applying any filtering or blocking.

Why would I use a DNS proxy?

First and foremost, a DNS proxy helps you bypass geo-restrictions. Also, you get a higher speed with your query-resolutions and you can use custom DNS settings without changing your network configuration

How do I set up a DNS proxy on my device?

You can get help with this by checking our Blog section. Usually, setup a DNS proxy involves changing your device's DNS settings by pointing to the DNS proxy server.

What are common use cases for residential proxies?

Usually, residential proxies are used for market research, ad verification, brand protection efforts, and for ensuring ads are displayed correctly and without fraud.

Can I use a proxy for secure web browsing?

Proxy's main feature is encryption so yes, proxies can enhance your privacy by hiding your IP address, making your browsing activity less visible to third parties.

How do rotating proxies help in web scraping?

Rotating proxies helps you access websites with multiple IP addresses, reducing the risk of being blocked or banned, thus making it ideal for web scraping.

Are proxies useful for SEO monitoring?

Of course. SEO professionals use proxies to anonymously check search engine results from different locations, ensuring accurate and unbiased results.

Can proxies help in accessing geo-restricted content?

In general, proxies, but especially residential ones, are used for accessing content restricted to certain countries by providing an IP address from the desired location.

Are residential proxies beneficial for social media management?

Yes! You can manage multiple accounts, by using residential proxies, without triggering security blocks. By using residential proxies, it makes you appear as a different user from various locations.

How do proxies support online marketplaces and e-commerce?

Proxies are great tools that can help you in monitoring and managing multiple storefronts and in scraping competitor marketplace listings for pricing strategy.

How do VPNs benefit travelers?

By using VPNs, travelers can secure their internet connection on public Wi-Fi and to access their home country's content and services while abroad.

Can I use proxies for application testing and development?

Yes, proxies allow developers to develop and test applications from different server locations, ensuring their apps work globally.

Why would I use a proxy for price comparison?

Proxies allow you to check prices from multiple locations to aid in price comparison services or personal shopping decisions.

What is an ISP Proxy?

An ISP Proxy is a type of proxy server provided by Internet Service Providers. It acts as an intermediary between your computer and the internet, hiding your real IP address with one assigned by the ISP. This makes your online activities more anonymous, helps bypass geo-restrictions, and reduces the likelihood of being blocked by websites.

How do ISP Proxies differ from regular proxies?

ISP Proxies are different because they come from Internet Service Providers, offering higher reliability, speed, and legitimacy. While regular proxies can be detected and blocked by some websites, ISP Proxies are less likely to be flagged since they appear as regular user traffic, providing a more seamless browsing experience.

Are ISP Proxies and VPNs legal to use?

Yes, both ISP Proxies and VPNs are legal to use in most countries. They are legitimate tools for privacy, security, and accessing the internet freely. However, the legality can vary by country, and it's important to use these tools responsibly and not for illicit activities.

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Testimonials

Proxysocks5 loved from thousands customers worldwide and trusted by hundreds companies.

I've been using residential SOCKS5 for a long time from them. I am satisfied, the speed, uptime, quality, support, all are good. I have no complaints about."
RM

Rml

United States

Their proxies are highly reliable, and the dashboard simplifies every aspect of management. I'm pleased that they considered and implemented my dashboard suggestion within just 2 weeks. Customer support is very good, consistently responsive and helpful. I've been utilizing their services for a year now and remain thoroughly satisfied."
AN

Andre

France

Proxies with GREAT quality. We've tested a lot of services but we were surprised by how good Proxysocks5 performance is. High speed, zero downtime, tonnes of locations. One of the best residential proxies on the market."
YL

Yuri Loza

Ukraine

Awesome Customer Support I am noob with proxies and socks5. I didn't know where to start. I contacted on live chat. David was very responsive and explained everything thouroghly. I got my proxy and set up was easy. Thanks to David! Highly Recommended..... Awesome service :) Don't miss out"
PM

Print Master

United States

One of the cheapest proxies and excellent customer service. I didn't know how to use socks5, but David from Live Support sent me the link with tutorials and even helped me to set them up."
AP

Alin

Romania

I purchased from residential ip service and the ip's are really great. Their support is instantly responsive and they are really fast. I will continue to work with them thank you very much."
LG

Lister Gravis

Turkey

Good proxies overall, I like them because they have a good support, affordable proxies and you can find any kind of proxies and also vpn."
IA

Ian

United States

This is one of cheapest best proxy providers and excellent customer service"
EA

Esin Ahyan

Nigeria

I had a good experience using this services. Also awesome support with fast response."
PA

Paolo

Italy

High quality & private proxies

Dream no more! Get acquainted with our products today: protected proxy-servers, at incredible speed and minimum cost from you. Still not convinced? Check our proxies features out: - work with any sites/programs - supports HTTP/HTTPS, SOCKS5, ShadowSocks protocols - simple login: your proxy password or by your IP

With our proxies you get fast, stable and most important, an anonymous tool to get by on the internet. High quality proxies is our motto. Try our products today: spare 5 minutes from your time to gain continuos work-flow.

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