Since our website is offering intangible goods refunds are honored for the following reasons:

* non-delivery of the product: in case we fail to deliver the purchased goods you are entitled for a full refund
* service issues: in case our service is not functioning as advertised you are entitled for a full refund

Please note that after purchase you have 24h to test your proxies and VPNs. In this time frame you can ask for replacement or refunds by opening a support ticket inside your account.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
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